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Random thoughts: New entrants and adjacent spaces
Last week, we launched the new IBM Institute for Business Value study on insurance retention – I blogged about it on this site.[1] One of the recurring themes in the study is the threat of new entrants...
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Random Thoughts: Watching the English (and Americans, and Australians…)
Today we will take another look at the most recent IBM Institute for Business Value (IBV) study on insurance customer retention, “Capturing hearts, minds and market share“. I’ll be focusing on some...
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Random Thought: Some More Watching (BRICS)
Last week, I discussed some data details for the IBV customer retention study, “Capturing hearts, minds and market share“, looking at the countries with an English cultural background. To compare,...
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Redefining Boundaries: The Global C-Suite Study
My colleagues in the IBM Institute for Business Value have been hard at work over the past few months, analyzing the responses of more than 5,200 interviews with C-Suite executives in 21 industries and...
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The Risks of Digital Interconnectedness
I hope all readers had a quiet Xmas, Hanukkah, Saturnalia, Presentmas or whatever else you happened to be celebrating. This year, I started out wanting to write the usual overview post, but quickly...
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Doctors, Insurers and Trust
Via InsuranceThoughtLeadership.com, I ran across an interesting article on “Why Doctors Don’t Trust Insurers”. According to a (U.S.) survey by ReviveHealth Payor Trust Index, no insurer scored higher...
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Random Thoughts: Things to Read by IBV
For our Random Thoughts post today, I thought I’d summarize interesting reads my colleagues at IBV published over the last year (and some of mine, too ). Let’s start cross-industry: About a year ago,...
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Innovating Insurance
A few weeks ago, I mentioned an upcoming IBM Institute for Business Value study, and now it is available: “Innovating insurance: Lessons from the world’s leading innovators”. Insurance has...
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Sneak Peek: Cyberrisk and Cyberinsurance
The release of our upcoming study on the risks of digital interconnectedness, a.k.a. cyberrisks, is just 5 weeks away; time to give our readers a first peek at some of the data and/or conclusions. For...
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Another Sneak Peek at Cyberrisk and -insurance
In two weeks, I will be at the IASA Annual Conference in San Antonio, Texas. I’ll be on Panel 674, talking about “True Customer Centricity” (and our 2015 study, “Capturing hearts, minds and market...
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